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Frequently Asked Questions

Can’t find the information that you need on another part of our site? Here are the answers to some frequently asked questions about our practice!


Do you accept insurance?

We are Out-of-Network providers with all of the insurance companies except Medicare. However, most patients have an Out-of-Network option which will cover a significant portion of the cost. We will confirm your insurance coverage prior to your first visit and inform you about your particular policy. If you have no Out-of-Network benefits, we try to work with our patients and consider a sliding scale on a case-by-case basis.

Why is it so hard to get personalized one-on-one care at the majority of physical therapy practices?

In-network insurance-based practices, physical therapists are limited in many ways. This frequently leads to the physical therapist seeing a higher volume of patients. To handle a higher volume of patients necessitates the use of assistants or aids while the physical therapist turns their attention to the next patient. Most insurance policies only cover a set number of visits that are allowed per year, regardless of whether someone suffers a minor injury or undergoes a major surgery.

Do I need a doctor’s referral to schedule an appointment?

Having a doctor’s referral is great, but it is not needed in order to schedule an appointment with us. New York state law allows you to be evaluated and treated for 10 visits or 30 days (whichever comes first), before requiring you to obtain a physician’s referral.

How often will I need to do therapy?

Once you are evaluated, your therapist will recommend a certain number of visits (including frequency and duration). However, the patient is always the final arbiter in deciding how many visits they would like to attend.

What do I need for my first appointment?

For your first visit we would like you to bring your insurance card, doctor’s referral (if applicable), and any X-rays or MRI reports that you have in regards to your diagnosis. There is no special dress code for therapy. If changing of clothing is required, we have t-shirts and shorts in a variety of sizes.

What happens at the first treatment session?

During your first treatment session your physical therapist will give you a comprehensive evaluation. Based on their findings, they will develop an appropriate plan of care determining the treatment techniques and establish goals for your recovery.

Why choose Pivotal PT?

We believe in quality physical therapy. To live up to this standard, we do not use assistants or have the PT simultaneously see multiple patients. Each patient is treated One-to-One for 45 minutes. Our clinicians are experienced and/or board-certified specialists. In addition, the office emphasizes hands on treatment techniques, followed by progressive therapeutic exercises, movement re-education, and strength training. We promote patient education and home exercise programs as an adjunct to the patient’s office visit to speed recovery and prevent a relapse. We also stay in very close contact with your referring doctor and generate an Initial Evaluation, Progress and Discharge Report to keep them informed about your status.

Do you have a question we didn’t address above?

Contact Us Today to Start Your Healing!